HomeOur ServicesTechnology Solutions

Technology Solutions New Zealand & Australia

Across Australasia the ECL Group can offer project services to support your deployment and field maintenance services to ensure continuity, through our Technology Solutions business unit.

We have a 24/7/365 delivery model and a single point of accountability. This coupled with our expertise and responsiveness has given us a proven track record of meeting and exceeding our customers’ service level agreements.

Our services include:

      • Onsite Support
      • Infrastructure deployment
      • Equipment staging and testing
      • Integration services
      • Helpdesk services
      • Hardware support
      • Technical courier services

Our technicians are located across all New Zealand and Australian cities and towns to provide fast onsite attendance.

 

 
 
Field Service
The ECL Group’s extensive expertise in Point of Sale (POS) and Outdoor Payment Terminal (OPT) system design, deployment, service and support maintains our position as a market leader of POS and OPT solutions.

Our Technology Solutions team provide installation, onsite service and helpdesk support to more than 1500 point of sale sites across New Zealand and Australia.

We have for many years provided electronic and fuel management solutions for the major oil companies and distributors, as well as mining and commercial companies. The ECL Group has provided complete system solutions, including the seamless migration of multiple existing card based systems into accounting and head office systems.

We continue to work closely with customers on system expansion and customisation to fulfil their business needs and enhance the service they provide to their own customers.
 
Products & Services

The ECL Group supports a wide range of electronic products, with a particular focus on the retail environment in New Zealand and Australia.  We want to help our customers improve user productivity by minimising downtime; reduce costs; eliminate the difficulties of recruiting and retaining technical staff; handling the IT support for our customers; and guaranteeing system availability.

We have established a reputation as one of Australasia’s foremost authorities in point of sale installation and support, utilising a wide range of manufacturer’s equipment.

The range of products and services, installed and serviced by the ECL Group includes:

      • Point of sale systems
      • Back office and head office systems
      • Unmanned fuel management systems
      • EFTPOS terminals
      • Number plate recognition systems
      • CCTV surveillance systems
      • Total electronics system design
      • 24/7/365 central help desk
      • Field technician on site coverage, across New Zealand and Australia


In recognition of the diverse and specific requirements of our client base the ECL Group has sourced a range of leading brand security products, enabling us to develop solutions to meet each client's requirements.  We specialise in the integration of third party equipment, which allows us to provide a tailored solution to our customers.

Some of our partners include:

      • Transponder Technologies – accredited partner for TT outdoor payment terminals (OPT’s)
      • Postec Data Systems – accredited partner for Postec fuel management systems
      • RetailX POS systems - accredited installer and maintenance provider for RetailX POS systems
      • Hypercom – accredited reseller and maintenance provider of Hypercom EFTPOS terminals
      • Fusion G5 POS/ OPT Systems - accredited installer and maintenance provider
      • PEC - accredited installer and maintenance provider for automatic number plate recognition system

Technology Solutions Contact Details

    New Zealand Technology Enquiries
    Phone: +64-4-802-8400
    Email:  john.spillane@eclgroup.co.nz

      Australia Technology Enquiries
      Phone: +61-2-8845-1710
      Email: enquiries@eclgroup.com.au

      Get it Solved

      If you have a problem that needs solving, or require further
      Information about the ECL Group do not hesitate to contact us.

       

      Web Portal

      Login to your ECL Group Web Portal services


      Terms and Conditions

      For important information that should be read in respect of information provided on this website and with the provision of our services, please click the appropriate heading(s):
      New Zealand Customers - Terms of Trade
      Australian Customers - Conditions of Sale
      Australian Customers - Warranty Statement